At Consult Five we are committed to protecting and respecting your privacy and we take it very seriously.
We have developed this policy in order for you to understand why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We take a proactive approach to user privacy and have ensured the necessary steps are taken to protect it. Consult Five aims to comply with all UK national laws, including GDPR and its requirements for user privacy.
This policy is reviewed and updated on a 12 monthly basis.
How we collect information on our website
Like most websites, we use a standard technology called ‘cookies’ (see explanation below) to collect information about how our site is used. Information gathered may include the date and time of visits, the pages viewed, time spent at our site, as well as your IP address.
Apart from your IP address, Consult Five will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us. For example, we will only obtain information about you on our website when you contact us about our services or if you subscribe to receive further updates from us.
The personal information we collect might include:
- Your name
- Phone number
- Email address
Please note we use Gravity Forms on our website to collect data which is a WordPress plugin for contact forms. For further information about their privacy policies and compliance with GDPR please visit https://docs.gravityforms.com/wordpress-gravity-forms-and-gdpr-compliance/
Our website is hosted by Krystal. They are a UK based company and all data is backed up within the UK. For further details please visit their website.
Cookies are small files saved to your hard drive that track, save and store information about your interactions and usage of the website. Each website can send its own cookie to your browser if your browser’s preferences allow it. In order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Below is a list of the cookies our website uses:
- gdpr (Expiry 1 year): Provides users with our GDPR consent options.
- _ga (Expiry 2 years): Used by Google Analytics to distinguish users.
- _gid (Expiry 24 hours): Used by Google Analytics to distinguish users.
- _gat (Expiry 1 minute): Used by Google Analytics to throttle request rate.
You can change your cookie settings for this website by modifying your preferences here:
Your choices and opt-out
We understand everyone has different preferences when it comes to the way in which they would like to be contacted. For this reason in our ‘Contact Us’ form we haven’t made ‘Phone Number’ or ‘Email Address’ mandatory fields, so you can control how we get in touch. If you would just like us to email you then you only provide us with your email address and the same applies for if you would only like us to call you. If you’re happy for us to contact you either way then you would provide both. This way we only have your personal information which you are happy to share with us.
We have also provided you with the option to opt-in to our marketing communications. If you would no longer wish to receive marketing emails from Consult Five, we have ensured you can easily opt-out at any time by clicking on the unsubscribe link which is included in our electronic communications.
Please note opting out does not automatically lead to your information being deleted from our databases. Under GDPR guidelines you have the ‘right to be forgotten’ (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/) and can request for your information to be erased from our records.
If you would like for your information to be erased from our system or alternatively you would like to change any of your marketing choices, please contact our DPO by email:
firstname.lastname@example.org or by phone on (0) 7958 632 516.
Who has access to your information?
Consult Five will not share or sell any personal information which has been collected through our website to third parties. If you have provided consent, your information will only be used to work for the sole purposes of updating you about our services and marketing initiatives. In the instance you have agreed to work with one of our partner agencies; only then and with your consent we will provide them with just the necessary details in order for you to avail the opportunity. We may disclose information when legally compelled to do so or for the protection of our legal rights.
How you can access your information?
You have the right to ask for a copy of the information Consult Five hold about you and we are happy to comply as detailed in GDPR under ‘rights of access’ (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/). Please contact our DPO for further information.
Although this website only aims to include safe and relevant external links, Consult Five cannot guarantee or verify the contents of any externally linked website despite our best efforts. Therefore clicking on external links is at your own risk and Consult Five cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication on external social media platforms which Consult Five participate on are subject to the terms and conditions and the privacy policies held with each social media platform respectively. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Resources & Further Information
- Privacy and Electronic Communications Regulations 2003
- ICO Guide to General Data Protection Regulation
- Data Protection Act 1998
V1.0 September 2018 | Edited & customised by Consult Five